Shipping Policy

At AuraMesa, we know you are excited to start organizing your kitchen. Because we specialize in items like borosilicate glass and premium silicone, every order is packed with strict quality control and heavy-duty protection.

Our Shipping Philosophy

To reduce unnecessary warehousing costs and pass the savings directly to you, AuraMesa utilizes a specialized global fulfillment network. Many of our smart kitchen organizers are shipped directly from trusted manufacturing partners and international hubs.

1. Processing Time & Shipping Fee

• Order Processing Time: Please allow 2–4 business days for order processing, final quality checks, and secure packaging.

• Peak Seasons: During holidays or high-volume periods, processing times may extend up to 5 business days.

• Shipping Fee: We offer a flat $5.99 shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Because our products are fulfilled globally, delivery times vary slightly by location:

Region	Estimated Delivery Time
United States	10 – 15 Business Days
Canada / UK / Australia	11 – 16 Business Days
Rest of World	15 – 20 Business Days
(Please note: These are estimated timeframes and not guaranteed delivery dates.)

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take 1–3 business days to appear in the carrier's system.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs fees, import duties, or taxes assessed by your local government are the responsibility of the customer.

• AuraMesa is not responsible for delays caused by customs clearance.

5. Damages in Transit

If your glass jars or organizers arrive damaged, please email service@auramesa.com with clear photos of the damaged item and packaging within 72 hours of delivery. We will arrange a free replacement immediately.